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Hospitality Management
All services you expect from a local team that runs your villa.
- Meet & greet, check-in and check-out
- Cleaner, laundry and post-cleaning checks
- Inventory counts and re-stocking
- Weather and storm checks
Villa & guest care · Algarve, Portugal
Hospitality management in the Algarve
The best experience for you, your home and your guests. Personal at every step and powered by smart technology.
We run your guest stays and your operations from start to finish. No interruptions for you, unforgettable stays for your guests, and a property that’s always well looked after.
What Modern Hospitality Management Looks Like
One partner for your villa. Three parts that work together.
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The Operations Blueprint
We document your house once, then every stay runs to the same standard, and an AI assistant answers your guests’ questions so you don’t have to.
- Knowledge base of your property, all in one place
- Yearly maintenance plan with smart notifications
- Concierge AI for guest communication
- Ask your own assistant anything
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The Guest Experience
A great villa gets the booking, and a great experience brings guests back.
- Digital guest guide for every stay
- Personal stays with chefs, wellness and more
- Vetted local service providers
- 50% of the earnings back to you
Why Work with Us?
We Know What You and Your Guests Expect from a Great Experience
Five reasons owners hand us their keys.
- 1We’re owners too.We rent out our own villas and have managed them for years, so we know what you need.
- 2Local in the Algarve.Our team is on the ground, running your home and looking after your guests in person.
- 3Full transparency.See every job, visit and hour spent in your home.
- 4Earn more from every stay.Guests book experiences and extras, and you earn from each one.
- 5Smart technology.Quick answers and clear communication whenever you need them.
Anything You NeedHourly rate
Try a request:
Can you stock the fridge before we arrive on Friday?
Of course. Lucía will shop Thursday afternoon from your usual list — about 1.5 hours, invoiced at the hourly rate. Want wine as well?
Hospitality management
Everything Your Villa Needs, Handled
The groundwork of every great stay. Our local team takes care of it.
Guest Stays
- Meet & greet
- Check-in and check-out
- Guest communication
- Digital guest guide & Concierge AI
Housekeeping Coordination
- Cleaner & laundry coordination
- Post-cleaning checks
- Inventory counts and re-stocking
- Preparing the villa for your arrival
Property Care
- Key holding
- Meter readings and issue reporting
- Weather and storm checks
- Maintenance planning and coordination
- Winter visits to the empty property
For You
- Blueprint & knowledge base of the property
- Mail forwarding
The guest experience
Turn Your Villa into an Experience Guests Talk About
The best way to win direct bookings is a stay guests remember.
Every Aura Homes villa includes its own guest app. Guests set up their stay before they arrive, with no endless emails. Once they’re there, an AI concierge answers questions the moment they’re asked, from booking to goodbye.
Digital Guest Guide
Your villa, house rules and Wi-Fi — all in one place
Automated Pre-Arrival Info
Check-in details and directions, sent at the right time
Personalisation of Stay
Guests set their preferences before they arrive
Booking Services
A chef, a massage, a yoga session or car transfer, paid in the app
Ask a Concierge
Answered instantly, any time of day, in the guest’s language
Local Hotspots
Your favourite beaches, restaurants and markets
Experiences, arranged for Your Guests
Private Chef
Dinner on your terrace, cooked with local produce
Massage & Wellness
Treatments by the pool, at a time that suits you
Yoga at Sunrise
A private class overlooking the sea
Photoshoot
A holiday portrait session at the villa
One Fee. No Hidden Extras.
And a fee that pays itself back. We help you win more direct bookings, and you earn on what guests spend during their stay — lowering your costs every season.
From10%of rental income
- Blueprint & knowledge base of the property
- Key holding
- Meet & greet, check-in and check-out
- Post-cleaning checks
- Guest communication
- Inventory counts and re-stocking
- Cleaner & laundry coordination
- Maintenance planning with smart notifications
- Meter readings and issue reporting
- Weather and storm checks
- Digital guest guide & Concierge AI
Available on request
- Maintenance coordination
- Pool & garden coordination
- Winter visits to the empty property
- Preparing the villa for your arrival
- Mail forwarding
- Hour registration of the hospitality manager
50%
Profit Share on guest services. When guests book a private chef, massage, transfer or other extra through Aura Homes, we split our profit with you. Paid out monthly.
CleaningPer stay
Bed linen & towelsPer stay
Concierge & convenience servicesHourly rate
Welcome packages€30 · €50 · €75
PhotoshootPackage
House swag & postcardsPackage
Management That Earns Its Keep
See what Aura Homes costs you in a year at our 10% fee, and how guest services and direct bookings bring that cost down.
24 (12 high · 12 low)
€6,000
€2,500
€1,500
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Rental income12 high-season weeks × €6,000 + 12 low-season weeks × €2,500€102,000
Aura Homes fee (10%)10% × €102,000. Applies to every booking, whatever channel it comes from.−€10,200
Your 50% Profit Share24 stays × €1,500 guest spend × 12.5% Aura Homes profit × 50% to you+€2,250
Platform commission avoided3 direct bookings × €638, the 15% a booking platform would charge on an average €4,250 week+€1,913
Your net cost, per yearFee, minus your profit share and the commission you avoided€6,037
Indicative example. Platform commission varies by channel; 15% is a typical rate.
Why direct bookings matter: great stays bring guests back, and returning guests can book with you directly. You skip the platform's commission on those weeks. Our fee stays the same.
HOW IT WORKS
From First Call to First Guest in Four Steps
- 01
Intro call
Your villa, your goals and how you like things done.
- 02
Villa visit & proposal
We walk the house and send a clear proposal.
- 03
Blueprint & set-up
Knowledge base, yearly plan and guest guide — built for you.
- 04
Welcome your guests
The team takes over. You follow along in your dashboard.
The basic scope covers hospitality management, guest communication, the guest guide, Concierge AI and the operations blueprint. At 12% we also coordinate maintenance, pool, garden and winter visits. Packages and hourly services are invoiced separately.
Get a Proposal for Your Villa
Two minutes. We reply within two working days, and visit before we propose.
- No obligation
- Owner-to-owner conversation
- Keep your booking channels